# Housing 21 - Charles Court

*Operated by Housing 21.*

Housing 21 - Charles Court is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2024

## Practical info

- Postcode: DN3 2AQ
- Registered manager: Price, Janice
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 03/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with district nurses, GPs, and other healthcare professionals.
  - Published: 2024-02-03
- Finding
  - Evidence: Staff wore suitable PPE and infection prevention and control practices were up to date.
  - Published: 2024-02-03
- Finding
  - Evidence: Positive feedback from professionals: "I was very impressed with the registered manager. The service was very good and very person centred."
  - Published: 2024-02-03
- Finding
  - Evidence: Registered manager promoted an open, learning culture with regular audits driving service improvements.
  - Published: 2024-02-03
- Finding
  - Evidence: Risk assessments in place as part of care plans with referrals to healthcare professionals where required.
  - Published: 2024-02-03
- Finding
  - Evidence: Sufficient staffing levels maintained with safe recruitment processes including DBS checks.
  - Published: 2024-02-03
- Finding
  - Evidence: Medicines were managed safely with regular audits of medicine administration records.
  - Published: 2024-02-03
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm, with staff trained to recognise and respond to concerns.
  - Published: 2024-02-03
- **communication_with_families** _(minor)_
  - Evidence: Some relatives told us communication from management team could be improved. One relative said, "Things are ok but there have been a few hiccups mainly regarding poor communication."
  - Published: 2024-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125487552

HomeCare Compass is an independent guide and is not affiliated with the CQC.