# Margaret House

*Operated by Harkins Care Homecare Ltd.*

Margaret House is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/08/2023

## Practical info

- Postcode: HU12 8EN
- Registered manager: Flaxman, Carol
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-09

### Other

- Finding
  - Evidence: People felt listened to and confident to approach management with concerns.
  - Published: 2023-08-09
- Finding
  - Evidence: The nominated individual and registered manager were responsive to inspection feedback and took prompt corrective action during the visit.
  - Published: 2023-08-09
- Finding
  - Evidence: People's communication needs and end of life wishes were considered and recorded.
  - Published: 2023-08-09
- Finding
  - Evidence: Pre-assessments were completed prior to care commencing; people's consent was obtained and recorded.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff had sufficient PPE and understood infection control responsibilities.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff understood safeguarding responsibilities and people said they felt safe with the staff supporting them.
  - Published: 2023-08-09
- Finding
  - Evidence: People confirmed staff always arrived on time and stayed their full allocated time on care calls.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff knew people well and were described as kind, caring and consistent, with people developing positive relationships with them.
  - Published: 2023-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-09

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-09
- Finding
  - Staffing and recruitment
  - Published: 2023-08-09
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-09
- Finding
  - Using medicines safely
  - Published: 2023-08-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-09
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12533962581

HomeCare Compass is an independent guide and is not affiliated with the CQC.