# In House Care

*Operated by In House Care Limited.*

In House Care is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/12/2022

## Practical info

- Postcode: NN3 6AP
- Registered manager: Broderick, Angela
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 14/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-01

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-01

### Other

- Finding
  - Evidence: People described friendly, kind relationships with regular staff who were caring and respectful.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff were trained in end of life care and end of life wishes were recorded in care assessments.
  - Published: 2023-02-01
- Finding
  - Evidence: Formal complaints were responded to in line with the provider's policy and procedure.
  - Published: 2023-02-01
- Finding
  - Evidence: The provider worked in partnership with healthcare professionals such as GPs, district nurses and specialist nurses.
  - Published: 2023-02-01
- Finding
  - Evidence: People were involved in writing and reviewing their care plans, with privacy, dignity and independence respected.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff had a good understanding of the Mental Capacity Act and deprivation of liberty safeguards.
  - Published: 2023-02-01
- Finding
  - Evidence: Incident and accident reporting system in place with monitoring for trends and patterns to prevent reoccurrence.
  - Published: 2023-02-01
- Finding
  - Evidence: People were protected from infection risk; staff had access to adequate PPE and received COVID-19 training.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff were trained and understood safeguarding principles, knowing signs of abuse and how to report concerns.
  - Published: 2023-02-01
- Finding
  - Evidence: Safe recruitment practices were in place using references and DBS checks to ensure staff suitability.
  - Published: 2023-02-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-01
- Finding
  - Staffing and recruitment
  - Published: 2023-02-01
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-02-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12521148351

HomeCare Compass is an independent guide and is not affiliated with the CQC.