# Bumade Healthcare Services Ltd

Bumade Healthcare Services Ltd is a CQC-regulated home-care agency in Chatham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/05/2023

## Practical info

- Postcode: ME5 9FD
- Registered manager: Adesanya, Oluwabunmi
- Local authority: Medway
- Region: South East
- City: Chatham
- Last CQC check: 03/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-19
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-05-19

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-19
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance, and the law
  - Published: 2023-05-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-19

### Other

- Finding
  - Evidence: Quality surveys and electronic visit rating tools were used to gather feedback and drive improvement.
  - Published: 2023-05-19
- Finding
  - Evidence: The provider worked closely with health and social care professionals to provide effective and joined-up care.
  - Published: 2023-05-19
- Finding
  - Evidence: People's care plans contained personal information including likes, dislikes, preferred routines, and hobbies to support person-centred care.
  - Published: 2023-05-19
- Finding
  - Evidence: Accidents, incidents and near misses were recorded, shared via electronic platform, and used to identify learning and prevent reoccurrence.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff were recruited safely with employment history checks, right to work checks, and DBS checks completed.
  - Published: 2023-05-19
- Finding
  - Evidence: Medicines were managed safely with risk assessments, clear responsibilities for ordering and storage, and positive feedback from relatives.
  - Published: 2023-05-19
- Finding
  - Evidence: Staff treated people in a kind, considerate, and dignified way; described as 'Excellent,' 'Caring' and 'trustworthy' by people and relatives.
  - Published: 2023-05-19
- Finding
  - Evidence: People were protected from the risk of abuse; safeguarding alerts raised appropriately and staff knew how to identify and report concerns.
  - Published: 2023-05-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-05-19
- Finding
  - End of life care and support
  - Published: 2023-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-19
- Finding
  - Staffing and recruitment
  - Published: 2023-05-19
- Finding
  - Using medicines safely
  - Published: 2023-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-05-19
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12516664547

HomeCare Compass is an independent guide and is not affiliated with the CQC.