# Touchheart Healthcare Worcester Office

*Operated by Touchheart Healthcare Ltd.*

Touchheart Healthcare Worcester Office is a CQC-regulated home-care agency in Worcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: WR1 1HB
- Registered manager: Ofinam, Dennis
- Local authority: Worcestershire
- Region: West Midlands
- City: Worcester
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported through induction aligned to Care Certificate, mandatory and needs-specific training, and supervision
  - Published: 2023-07-08
- Finding
  - Evidence: Manager maintained clear audit schedule and engaged with people to seek feedback on service quality
  - Published: 2023-07-08
- Finding
  - Evidence: Accessible complaints system with information provided to people at the point of service commencement
  - Published: 2023-07-08
- Finding
  - Evidence: End-of-life care training completed by all staff with consistent carers maintained for people nearing end of life
  - Published: 2023-07-08
- Finding
  - Evidence: Accidents and incidents recorded, investigated and used for learning and improvement
  - Published: 2023-07-08
- Finding
  - Evidence: Effective infection prevention and control with staff consistently wearing appropriate PPE
  - Published: 2023-07-08
- Finding
  - Evidence: Person-centred care planning involving individuals in assessments, preferences and decisions
  - Published: 2023-07-08
- Finding
  - Evidence: Medicines managed safely with administration records reviewed and competency checks conducted by manager
  - Published: 2023-07-08
- Finding
  - Evidence: Safe recruitment practices including DBS checks completed before staff commenced work
  - Published: 2023-07-08
- Finding
  - Evidence: Consistent staffing teams matched to people's needs, with people reporting familiarity and trust in their carers
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12515157010

HomeCare Compass is an independent guide and is not affiliated with the CQC.