# West STSS (Short Term Support Service) Hexham

*Operated by Northumberland County Council.*

West STSS (Short Term Support Service) Hexham is a CQC-regulated home-care agency in Hexham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/09/2023

## Practical info

- Postcode: NE46 1HN
- Registered manager: Mullarkey, Rebecca
- Local authority: Northumberland
- Region: North East
- City: Hexham
- Last CQC check: 05/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Person-centred reablement approach empowering people to regain independence
  - Published: 2023-10-03
- Finding
  - Evidence: Professionals praised the service's responsiveness and accessibility of managers
  - Published: 2023-10-03
- Finding
  - Evidence: Falls prevention audit benchmarked against Royal College of Occupational Therapy toolkit with actions taken
  - Published: 2023-10-03
- Finding
  - Evidence: 94% of survey respondents said they were treated with dignity and respect; 81% rated the service as very good
  - Published: 2023-10-03
- Finding
  - Evidence: Comprehensive induction described by staff as one of the most detailed they had received, with probationary reviews at 6 months
  - Published: 2023-10-03
- Finding
  - Evidence: People reported no missed appointments and staff stayed for their full allocated time
  - Published: 2023-10-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-03
- Finding
  - Using medicines safely
  - Published: 2023-10-03
- Finding
  - Staffing and recruitment
  - Published: 2023-10-03
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-10-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-03
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-10-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125138977

HomeCare Compass is an independent guide and is not affiliated with the CQC.