# Meeting the Needs Limited

Meeting the Needs Limited is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2023

## Practical info

- Postcode: IG1 2LT
- Registered manager: Matene, Therese
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 29/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from relatives: 'It is an excellent service. [Registered manager] is very nice and helpful.'
  - Published: 2023-04-29
- Finding
  - Evidence: Quality assurance audit templates in place for care plans, medicines and spot checks.
  - Published: 2023-04-29
- Finding
  - Evidence: Registered manager aware of duty of candour and CQC notification requirements.
  - Published: 2023-04-29
- Finding
  - Evidence: Systems in place for complaints, communication needs, and accessible information.
  - Published: 2023-04-29
- Finding
  - Evidence: People's privacy, dignity and independence were respected and promoted.
  - Published: 2023-04-29
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and involved people and relatives in decisions.
  - Published: 2023-04-29
- Finding
  - Evidence: Staff trained in safeguarding, infection control, and mandatory areas; induction included shadowing the registered manager.
  - Published: 2023-04-29
- Finding
  - Evidence: Pre-employment checks including DBS, references, health declarations and right to work carried out for all staff.
  - Published: 2023-04-29
- Finding
  - Evidence: Medicines managed safely with MAR charts and medicine support plans in place.
  - Published: 2023-04-29
- Finding
  - Evidence: Risks were assessed and risk assessments completed for falls, skin integrity, and individual health conditions with control measures in place.
  - Published: 2023-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12510449198

HomeCare Compass is an independent guide and is not affiliated with the CQC.