# Cherish UK Ltd

*Operated by Cherish UK Limited.*

Cherish UK Ltd is a CQC-regulated home-care agency in Altrincham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2023

## Practical info

- Postcode: WA14 5NQ
- Registered manager: Stockell, Sam
- Local authority: Trafford
- Region: North West
- City: Altrincham
- Last CQC check: 04/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-07-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-04
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-07-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-07-04

### Other

- Finding
  - Evidence: Quality assurance systems included spot checks, fortnightly provider meetings, key performance reports and feedback surveys.
  - Published: 2023-07-04
- Finding
  - Evidence: People felt treated with dignity and respect, with care plans reflecting cultural background and personal preferences.
  - Published: 2023-07-04
- Finding
  - Evidence: Innovative staff transport solution (minibus) introduced with Trafford Council to support staff without vehicles.
  - Published: 2023-07-04
- Finding
  - Evidence: Medication management systems included staff training, competency assessments and audits with clear action records.
  - Published: 2023-07-04
- Finding
  - Evidence: Strong collaborative partnership with local authority, praised as 'a very good proactive partner in the delivery of Home Care and reablement.'
  - Published: 2023-07-04
- Finding
  - Evidence: Electronic care planning system with GPS tracking enabled real-time monitoring of visits and alerts for late or missed calls.
  - Published: 2023-07-04
- Finding
  - Evidence: Comprehensive induction and ongoing training programme provided, including external training opportunities supported by management.
  - Published: 2023-07-04
- Finding
  - Evidence: Staff were safely recruited with DBS checks, work references and identity verification completed for all staff files.
  - Published: 2023-07-04
- **staff_competency** _(minor)_
  - Evidence: People and their relatives said some staff worked better than others. One person said, 'A lot of them are quite good but some do need a bit more training.'
  - Published: 2023-07-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-04
- Finding
  - Using medicines safely
  - Published: 2023-07-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-04
- Finding
  - Staffing and recruitment
  - Published: 2023-07-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-04
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-07-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-07-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12508804653

HomeCare Compass is an independent guide and is not affiliated with the CQC.