# Primary Homecare Limited

Primary Homecare Limited is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 04/01/2023

## Practical info

- Postcode: IP6 0NU
- Registered manager: Ponnudorai, Rowena
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 04/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-04
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2023-01-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-04

### Other

- Finding
  - Evidence: Good staff support including paid counselling sessions, supervision and appraisal
  - Published: 2023-01-04
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2023-01-04
- Finding
  - Evidence: Wrap-around services including physiotherapy, occupational therapy, shopping, gardening and dog walking
  - Published: 2023-01-04
- Finding
  - Evidence: Flexible communication methods including French-speaking staff, sign language training, and large-print newsletters
  - Published: 2023-01-04
- Finding
  - Evidence: Strong infection prevention and control with appropriate PPE use
  - Published: 2023-01-04
- Finding
  - Evidence: Excellent route planning using GPS resulting in no missed calls and visits at agreed times
  - Published: 2023-01-04
- Finding
  - Evidence: Safe medication management with regularly audited individual MAR records
  - Published: 2023-01-04
- Finding
  - Evidence: Robust recruitment with DBS checks, references and employment history verification
  - Published: 2023-01-04
- Finding
  - Evidence: Comprehensive, creative training including 3-day diversity and inclusion training and adaptable online training for different languages and dyslexia
  - Published: 2023-01-04
- Finding
  - Evidence: Highly responsive and personalised care planning with detailed care plans accessible via electronic app
  - Published: 2023-01-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-04
- Finding
  - Staffing and recruitment
  - Published: 2023-01-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-04
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-04
- Finding
  - Using medicines safely
  - Published: 2023-01-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-01-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-125050729

HomeCare Compass is an independent guide and is not affiliated with the CQC.