# Disablement Association of Barking and Dagenham

Disablement Association of Barking and Dagenham is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2024

## Practical info

- Postcode: RM9 5NU
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 13/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-23

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2024-03-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-23

### Other

- Finding
  - Evidence: Four out of seven relatives spoke highly of certain staff, describing them as friendly, caring and knowledgeable about the people they supported.
  - Published: 2024-03-23
- Finding
  - Evidence: The newly appointed service lead was regularly visiting people and meeting relatives to obtain feedback.
  - Published: 2024-03-23
- Finding
  - Evidence: The nominated individual understood the duty of candour; records evidenced relatives were informed when incidents occurred.
  - Published: 2024-03-23
- Finding
  - Evidence: Accidents and incidents were thoroughly investigated by an appointed health and safety officer, with learning shared in team meetings.
  - Published: 2024-03-23
- Finding
  - Evidence: Staff had access to and wore full PPE, and infection prevention and control practices were followed.
  - Published: 2024-03-23
- Finding
  - Evidence: People were supported to access healthcare services; staff acted appropriately when people became unwell and liaised with medical professionals and relatives.
  - Published: 2024-03-23
- Finding
  - Evidence: People were supported to eat and drink enough, with nutritional needs assessed and meal choices offered.
  - Published: 2024-03-23
- Finding
  - Evidence: Staff completed an induction comprising e-learning and shadowing, and received specific training including mental health awareness, learning disabilities and dysphagia.
  - Published: 2024-03-23
- Finding
  - Evidence: Staff were safely recruited with pre-employment checks including DBS, references and employment history reviews.
  - Published: 2024-03-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2024-03-23
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-23
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-23
- Finding
  - Using medicines safely
  - Published: 2024-03-23
- Finding
  - Staffing and recruitment
  - Published: 2024-03-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-03-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-23
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2024-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124966110

HomeCare Compass is an independent guide and is not affiliated with the CQC.