# Qualis Home Care

*Operated by Qualis Home Care Limited.*

Qualis Home Care is a CQC-regulated home-care agency in Dorking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/07/2023

## Practical info

- Postcode: RH5 5DD
- Registered manager: Barber, David
- Local authority: Surrey
- Region: South East
- City: Dorking
- Last CQC check: 11/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-11

### effective

- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to access healthcare
  - Published: 2023-07-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-11

### Other

- Finding
  - Evidence: Provider demonstrated rapid response to inspection feedback, immediately enrolling staff on training and reviewing MCA recording processes
  - Published: 2023-07-11
- Finding
  - Evidence: Good partnership working with healthcare and social care professionals
  - Published: 2023-07-11
- Finding
  - Evidence: Effective infection prevention and control practices with appropriate PPE use
  - Published: 2023-07-11
- Finding
  - Evidence: Positive, open leadership culture with managers approachable, conducting spot checks and unannounced visits
  - Published: 2023-07-11
- Finding
  - Evidence: Strong safeguarding culture with staff trained and confident to raise concerns
  - Published: 2023-07-11
- Finding
  - Evidence: Robust pre-service needs assessments conducted by registered manager and nominated individual in person
  - Published: 2023-07-11
- Finding
  - Evidence: Staff were consistently punctual, visits were never missed, and a consistent team of carers was maintained
  - Published: 2023-07-11
- Finding
  - Evidence: People and relatives consistently reported feeling safe, respected and valued by staff
  - Published: 2023-07-11
- **consent_capacity** _(minor)_
  - Evidence: People's rights were protected and the provider worked in line with the MCA. However, this was not always fully reflected in people's care records.
  - Published: 2023-07-11
- **staff_training** _(minor)_
  - Evidence: Training specific to people's needs not had been fully completed by all staff at the time of the inspection.
  - Published: 2023-07-11
- **care_planning** _(minor)_
  - Evidence: Staff were knowledgeable about medicine risks...This information was not always clear in people's care plans. We discussed with the provider who told us they would improve people's records.
  - Published: 2023-07-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-11
- Finding
  - Staffing and recruitment
  - Published: 2023-07-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-11
- Finding
  - Using medicines safely
  - Published: 2023-07-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-07-11
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-07-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12494555444

HomeCare Compass is an independent guide and is not affiliated with the CQC.