# Solitaire Homecare Services Limited

Solitaire Homecare Services Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 08/06/2023

## Practical info

- Postcode: B44 8NS
- Registered manager: El-Gabari, Sandra
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-08
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-08

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-08

### Other

- Finding
  - Evidence: The provider worked in partnership with relevant healthcare professionals and commissioners.
  - Published: 2023-06-08
- Finding
  - Evidence: PPE was used appropriately by staff according to people and relatives.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff encouraged people to maintain their independence as much as possible.
  - Published: 2023-06-08
- Finding
  - Evidence: People and relatives told us they would recommend the service to others.
  - Published: 2023-06-08
- Finding
  - Evidence: People told us they felt safe and raised no concerns around staff practice.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff supported people to access healthcare services and worked with health professionals effectively.
  - Published: 2023-06-08
- Finding
  - Evidence: People and relatives gave positive feedback about medicines support from staff.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff demonstrated ability to contact emergency services promptly when people were unwell.
  - Published: 2023-06-08
- Finding
  - Evidence: People were often supported by a familiar group of staff, and new staff always shadowed experienced staff members before providing care.
  - Published: 2023-06-08
- Finding
  - Evidence: People and relatives described positive relationships with staff, reporting staff were caring, friendly and respectful.
  - Published: 2023-06-08

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-06-08
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care
  - Published: 2023-06-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124831283

HomeCare Compass is an independent guide and is not affiliated with the CQC.