# Unity Care Specialists

*Operated by Unity Care Specialists Ltd.*

Unity Care Specialists is a CQC-regulated home-care agency in Emsworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/05/2023

## Practical info

- Postcode: PO10 7BY
- Registered manager: White-Christmas, Kathy
- Local authority: Hampshire
- Region: South East
- City: Emsworth
- Last CQC check: 31/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-06-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-14
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-06-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-06-14

### Other

- Finding
  - Evidence: Registered manager demonstrated duty of candour, publishing mock inspection results publicly on the service website.
  - Published: 2023-06-14
- Finding
  - Evidence: Digital care planning platform enabled real-time information sharing with healthcare professionals and families with appropriate consent.
  - Published: 2023-06-14
- Finding
  - Evidence: Provider sought and acted on feedback from people, relatives, and staff via surveys and regular reviews.
  - Published: 2023-06-14
- Finding
  - Evidence: Effective multi-agency working with GPs, community nurses, OTs, physiotherapists, and pharmacists.
  - Published: 2023-06-14
- Finding
  - Evidence: Registered manager fostered a positive, open culture where staff felt valued; four staff nominated for regional awards.
  - Published: 2023-06-14
- Finding
  - Evidence: Strong person-centred and holistic end of life care delivered in partnership with healthcare professionals.
  - Published: 2023-06-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-06-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-14

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-14
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-14
- Finding
  - Using medicines safely
  - Published: 2023-06-14
- Finding
  - Staffing and recruitment
  - Published: 2023-06-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-06-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-06-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12479144041

HomeCare Compass is an independent guide and is not affiliated with the CQC.