# Burgess Care

*Operated by Burgess Care Limited.*

Burgess Care is a CQC-regulated home-care agency in Leamington Spa.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/04/2022

## Practical info

- Postcode: CV31 1XH
- Registered manager: Robbins, Janine
- Local authority: Warwickshire
- Region: West Midlands
- City: Leamington Spa
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly analysis of accidents/incidents to identify trends and share learning
  - Published: 2022-04-26
- Finding
  - Evidence: Robust infection prevention and control procedures during COVID-19
  - Published: 2022-04-26
- Finding
  - Evidence: Positive working culture and praise from relatives for the management team
  - Published: 2022-04-26
- Finding
  - Evidence: Staff used varied communication tools (Makaton, picture exchange) tailored to individuals
  - Published: 2022-04-26
- Finding
  - Evidence: Reduction in use of physical restraint with reflective post-incident learning
  - Published: 2022-04-26
- Finding
  - Evidence: Effective safeguarding systems and staff confident to identify and report concerns
  - Published: 2022-04-26
- Finding
  - Evidence: Person-centred holistic care plans developed in partnership with people and relatives
  - Published: 2022-04-26
- Finding
  - Evidence: Staff understood and implemented STOMP principles to avoid over-medication
  - Published: 2022-04-26
- **safeguarding** _(minor)_
  - Evidence: we reminded the registered manager of their responsibility to notify us of all safeguarding referrals.
  - Published: 2022-04-26
- **medication_management** _(minor)_
  - Evidence: The registered manager had made changes to how people's individual medicines were stored following some staff medicine errors.
  - Published: 2022-04-26
- **staffing_levels** _(moderate)_
  - Evidence: staff vacancies meant a significant number of shifts had to be covered by agency staff.
  - Published: 2022-04-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-26
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-26
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-04-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124790773

HomeCare Compass is an independent guide and is not affiliated with the CQC.