# Kelly House

*Operated by Supported Independence Limited.*

Kelly House is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 02/04/2019

## Practical info

- Postcode: BS6 5NJ
- Registered manager: Stanworth, Nicola
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 24/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Service worked proactively with local authority partners; received 'outstanding' feedback from local authority staff.
  - Published: 2022-12-24
- Finding
  - Evidence: Robust audit and governance systems; individual managers completed audits feeding into registered manager oversight.
  - Published: 2022-12-24
- Finding
  - Evidence: Positive person-centred culture encouraging independence, with people involved in all aspects of care planning.
  - Published: 2022-12-24
- Finding
  - Evidence: Incidents and accidents recorded, monitored and reviewed for themes by the registered manager.
  - Published: 2022-12-24
- Finding
  - Evidence: Medicines management clearly documented; individual risk-based approaches in place to support people safely.
  - Published: 2022-12-24
- Finding
  - Evidence: Sufficient staffing levels with a significant pool of bank staff ensuring continuity of care.
  - Published: 2022-12-24
- Finding
  - Evidence: People told us they felt safe and were well treated; staff were trained in safeguarding and confident in identifying and reporting abuse.
  - Published: 2022-12-24
- **care_planning** _(minor)_
  - Evidence: it would be helpful to have clearer information in the care plan about what staff should do if the person had a seizure whilst being supported by staff
  - Published: 2022-12-24
- Finding
  - Evidence: Cultural and religious diversity was respected, with care records reflecting individual beliefs and preferences
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with accurate charts and secure individual storage
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure was accessible and complaints were responded to appropriately
  - Published: 2020-01-29
- Finding
  - Evidence: Regular audits, staff supervisions, appraisals and team meetings ensured quality oversight
  - Published: 2020-01-29
- Finding
  - Evidence: Independence was actively promoted through cooking, finances, employment and community activities
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care was embedded in practice, with people involved in writing and signing their own care records
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good knowledge of the Mental Capacity Act 2005 and people's individual mental health needs
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with staff and reported strong safeguarding awareness among the team
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and support
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124769788

HomeCare Compass is an independent guide and is not affiliated with the CQC.