# Bluebird Care (Stratford & Warwick)

*Operated by Snowbeam Ltd.*

Bluebird Care (Stratford & Warwick) is a CQC-regulated home-care agency in Warwick.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 27/01/2024

## Practical info

- Postcode: CV34 4JA
- Registered manager: Weaver, Rebecca
- Local authority: Warwickshire
- Region: West Midlands
- City: Warwick
- Last CQC check: 27/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff arrived on time and communicated proactively about any delays.
  - Published: 2024-01-27
- Finding
  - Evidence: Effective partnership working with families, commissioners, and healthcare professionals.
  - Published: 2024-01-27
- Finding
  - Evidence: Robust medicines management with pharmacist-guided system reducing recording errors significantly.
  - Published: 2024-01-27
- Finding
  - Evidence: Staff wellbeing actively promoted including emotional resilience support and career development opportunities.
  - Published: 2024-01-27
- Finding
  - Evidence: Values-based recruitment using people's feedback to formulate interview questions.
  - Published: 2024-01-27
- Finding
  - Evidence: Innovative use of electronic care planning app enabling relatives to have daily oversight of care.
  - Published: 2024-01-27
- Finding
  - Evidence: Active participation in university-led dementia research and medical school focus groups, demonstrating commitment to evidence-based improvement.
  - Published: 2024-01-27
- Finding
  - Evidence: Outstanding governance with person-centred values embedded throughout service development and delivery.
  - Published: 2024-01-27
- Finding
  - Evidence: Strong 'no blame' culture encouraging staff to report mistakes, with robust incident investigation and learning processes.
  - Published: 2024-01-27
- Finding
  - Evidence: Overwhelmingly positive feedback from people and relatives about consistent, high-quality care enabling people to remain in their own homes.
  - Published: 2024-01-27

### safe

- Finding
  - Is consent to care and treatment always sought in line with legislation and guidance?
  - Published: 2024-01-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-27
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-27
- Finding
  - Using medicines safely
  - Published: 2024-01-27
- Finding
  - Staffing and recruitment
  - Published: 2024-01-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-27

### well_led

- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-27
- Finding
  - Working in partnership with others
  - Published: 2024-01-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-27
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124734707

HomeCare Compass is an independent guide and is not affiliated with the CQC.