# Happy Family Care Services Limited

Happy Family Care Services Limited is a CQC-regulated home-care agency in Morden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2025

## Practical info

- Postcode: SM4 6BL
- Registered manager: Kailasanathan, Kanagasabai
- Local authority: Sutton
- Region: London
- City: Morden
- Last CQC check: 08/Jul/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough; Supporting people to live healthier lives; Staff working with other agencies
  - Published: 2023-12-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-06
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2023-12-06

### Other

- Finding
  - Evidence: Staff encouraged people's independence and responded to wishes; family members reported carers were kind, patient and person-centred.
  - Published: 2023-12-06
- Finding
  - Evidence: Management team aware of Duty of Candour responsibilities and acted promptly on issues raised by families.
  - Published: 2023-12-06
- Finding
  - Evidence: Provider worked in partnership with Local Authorities, GPs and community professionals.
  - Published: 2023-12-06
- Finding
  - Evidence: Initial assessments carried out before service commencement, covering personal care, skin care and communication needs.
  - Published: 2023-12-06
- Finding
  - Evidence: Service specialised in South Asian ethnicity support, recruiting Tamil-speaking staff to communicate in people's native language.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff supported people with eating, drinking and healthcare needs sensitively and in line with individual preferences.
  - Published: 2023-12-06
- Finding
  - Evidence: Family members reported staff attended visits on time and stayed for the correct duration.
  - Published: 2023-12-06
- Finding
  - Evidence: Infection prevention and control policy was up to date and staff had necessary PPE supply following national guidance.
  - Published: 2023-12-06
- Finding
  - Evidence: Safe staff recruitment procedures in place including DBS checks and references before staff started working with people.
  - Published: 2023-12-06
- **record_keeping** _(moderate)_
  - Evidence: The registered manager told us that some checks were completed by the management team... but that there wasn't a record made which meant it was difficult to track any actions identified.
  - Published: 2023-12-06
- **communication_with_families** _(minor)_
  - Evidence: Communication should be a lot better; it really is not clear who I should go to if there are changes in [my relative's] condition.
  - Published: 2023-12-06
- **leadership** _(moderate)_
  - Evidence: We could not determine what specific areas of the service the managers were accountable for, including who was responsible for carrying out supervisions and appraisals.
  - Published: 2023-12-06
- **governance** _(critical)_
  - Evidence: The provider did not have an effective governance systems in place to monitor the care delivery. This resulted the provider failing to pick up and/or act on a number of issues.
  - Published: 2023-12-06
- **consent_capacity** _(critical)_
  - Evidence: People were assessed based on the principles of the mental capacity assessment when they first started using the service. These assessments were not time or decision specific.
  - Published: 2023-12-06
- **supervision_appraisal** _(moderate)_
  - Evidence: Records showed that some staff did not have a supervision for more than 6 months. Spot checks lacked details as to what specifically was looked at during the observation.
  - Published: 2023-12-06
- **staff_training** _(critical)_
  - Evidence: [The training] is very basic. The essential training for staff does not cover mental side of it, it is left out. I don't know if all carers know how to deal with it.
  - Published: 2023-12-06
- **medication_management** _(critical)_
  - Evidence: 2 people were prescribed paracetamol 'as required' medicine but guidance for staff was not available for when to administer this medicine.
  - Published: 2023-12-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-06
- Finding
  - Staffing and recruitment
  - Published: 2023-12-06
- Finding
  - Using medicines safely
  - Published: 2023-12-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-12-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-06

### well_led

- Finding
  - Working in partnership with others; Duty of Candour
  - Published: 2023-12-06
- Finding
  - Planning and promoting person-centred, high-quality care; Engaging and involving people using the service
  - Published: 2023-12-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-06
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12473152765

HomeCare Compass is an independent guide and is not affiliated with the CQC.