# Chinese HomeCare Specialists

*Operated by Chinese Association of Tower Hamlets.*

Chinese HomeCare Specialists is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2017

## Practical info

- Postcode: E14 7HA
- Registered manager: Chau, Alan
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 28/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff wellbeing focus with management described as understanding, compassionate and fair; staff felt valued and appreciated.
  - Published: 2023-12-28
- Finding
  - Evidence: Community partnership work including lunch club, community support programme, Alzheimer's Society/Dementia UK workshops and Chinese-speaking nurse surgeries.
  - Published: 2023-12-28
- Finding
  - Evidence: Proactive quality assurance including unannounced spot checks, telephone monitoring, ECM data checks, external audit and regular team meetings.
  - Published: 2023-12-28
- Finding
  - Evidence: Effective infection prevention: staff continued mask-wearing policy beyond government guidance changes and maintained adequate PPE supply.
  - Published: 2023-12-28
- Finding
  - Evidence: Strong safeguarding culture with no investigations confirmed by local authority; staff confident management would respond appropriately to concerns.
  - Published: 2023-12-28
- Finding
  - Evidence: Robust medicines management including bilingual records, competency assessments, photo uploads to ECM, spot checks and monthly audits.
  - Published: 2023-12-28
- Finding
  - Evidence: Staff and management praised for kind, respectful and culturally competent care, with ability to communicate in Cantonese/Chinese as a key differentiator for service users.
  - Published: 2023-12-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-28
- Finding
  - Using medicines safely
  - Published: 2023-12-28
- Finding
  - Staffing and recruitment
  - Published: 2023-12-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-28

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-28
- Finding
  - Working in partnership with others
  - Published: 2023-12-28
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-28
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124719568

HomeCare Compass is an independent guide and is not affiliated with the CQC.