# Ahmed & Gul Ltd

Ahmed & Gul Ltd is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/08/2019

## Practical info

- Postcode: LU4 8EH
- Registered manager: Begum, Farida
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 28/Aug/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious needs considered through diverse staff matching
  - Published: 2021-01-26
- Finding
  - Evidence: Complaints handled in a timely manner with full investigation and service improvement
  - Published: 2021-01-26
- Finding
  - Evidence: Manager accessible and approachable; open communication between management and staff
  - Published: 2021-01-26
- Finding
  - Evidence: Staff demonstrated good understanding of Mental Capacity Act 2005 and consent
  - Published: 2021-01-26
- Finding
  - Evidence: People involved in developing and reviewing their own care plans
  - Published: 2021-01-26
- Finding
  - Evidence: Consistent staff allocation fostering positive relationships and personalised care
  - Published: 2021-01-26
- Finding
  - Evidence: Medication administered only by trained and competency-assessed staff with accurate MAR recording
  - Published: 2021-01-26
- Finding
  - Evidence: Staff received regular training, supervision, appraisals, and spot checks
  - Published: 2021-01-26
- Finding
  - Evidence: Appropriate staffing levels regularly monitored and matched to people's assessed needs
  - Published: 2021-01-26
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references, and employment history reviews
  - Published: 2021-01-26
- **governance** _(minor)_
  - Evidence: The registered manager said that the quality monitoring was good 'but needs tidying up'.
  - Published: 2021-01-26
- **missed_or_late_visits** _(minor)_
  - Evidence: another person said '[staff] not always on time, but I don't mind.' Another person also commented that when calls were cancelled they were not always informed.
  - Published: 2021-01-26
- Finding
  - Evidence: New electronic system enabled real-time care plan updates, improved governance and staff accountability.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality audits were scheduled and acted upon; a local authority validation visit rated the service 'excellent' at 97%.
  - Published: 2020-01-29
- Finding
  - Evidence: All 10 complaints received in 2016 were resolved to complainants' satisfaction.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, included cultural and background information, and were accessible to staff via a mobile app.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were highly positive about staff attitude, consistency of care, dignity and respect.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision, spot checks and appraisals supported by a tracking matrix.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received structured induction including up to 12 weeks of shadowing, mandatory training and competency assessments.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administered safely by trained and competency-assessed staff with pre-printed MAR sheets to reduce errors.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment procedures in place including DBS checks and two employer references.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding processes, with clear incident reporting and lessons-learnt processes.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: Some information was not always easy to collate; such as missed or late calls.
  - Published: 2020-01-29
- **consent_capacity** _(minor)_
  - Evidence: some of the electronic records updated recently had not been signed by people who used the service... mental capacity assessment form had not been completed in any of the six records we looked at.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: sometimes there needed to be more detailed information about the actions staff needed to take to reduce the risks... the more detailed one that included control measures was not always completed fully.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: some records were not always being maintained correctly; for example people logging in and out of visits to account for the time they had spent providing care.
  - Published: 2020-01-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-08-28
- Finding
  - Continuous learning and improving care
  - Published: 2019-08-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124669846

HomeCare Compass is an independent guide and is not affiliated with the CQC.