# Harbour Care Home

*Operated by Harbour Homes UK Limited.*

Harbour Care Home is a CQC-regulated home-care agency in Herne Bay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2019

## Practical info

- Postcode: CT6 8HY
- Registered manager: Garcia, Claire
- Local authority: Kent
- Region: South East
- City: Herne Bay
- Last CQC check: 10/May/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, open culture with people meaningfully involved in recruitment, health and safety checks, and the running of the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, responsive support plans reviewed every three months; people supported to pursue interests, social activities and independent living skills.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness, dignity and respect; staff built strong individual relationships and advocated for people when needed.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received relevant up-to-date training, regular supervision, and annual appraisals, with the Care Certificate introduced for new staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe, were involved in writing their support plans and risk assessments, and medicines were managed and stored safely with clear audit trails.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: The manager said they had not formally sought and recorded the views of staff, relatives and stakeholders, including health professionals.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: Complaints were recorded but some did not always have the actions taken, outcomes or lessons learnt documented.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: Although there was a full time manager in charge at the service they were not registered with the Care Quality Commission, as required.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: The manager had not submitted a notification to CQC in line with CQC guidelines as they assumed another manager had sent in the notification.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to be as independent as possible, with goals and support towards independent living.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff worked closely with GPs, occupational therapists, physiotherapists and mental health co-ordinators to support people's health.
  - Published: 2019-06-21
- Finding
  - Evidence: The registered manager carried out unannounced spot checks including at night, and conducted regular audits to maintain quality.
  - Published: 2019-06-21
- Finding
  - Evidence: Complaints were responded to in a timely manner and all six formal complaints since last inspection were resolved successfully.
  - Published: 2019-06-21
- Finding
  - Evidence: People were fully involved in writing and reviewing personalised support plans, with reviews every three months or sooner if needs changed.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff were up to date with mandatory training and received specialist training for specific health conditions.
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines were managed and stored safely with clear records, regular stock checks, and safe disposal of unwanted medicines.
  - Published: 2019-06-21
- Finding
  - Evidence: People felt safe and had positive relationships with knowledgeable, consistent staff who understood their physical and emotional needs.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124663811

HomeCare Compass is an independent guide and is not affiliated with the CQC.