# Green Cross Medicare Limited

Green Cross Medicare Limited is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/01/2025

## Practical info

- Postcode: BH3 7BY
- Registered manager: Honniball, Donna
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 20/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - People were kept informed about any changes to their service
  - Published: 2020-01-29
- Finding
  - People found their staff supportive, kind and respectful
  - Published: 2020-01-29

### effective

- Finding
  - People were supported to access the services of healthcare professionals as appropriate
  - Published: 2020-01-29
- Finding
  - People's rights were protected because staff followed the requirements of the Mental Capacity Act 2005
  - Published: 2020-01-29
- Finding
  - People were supported by staff who were themselves supported through regular training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Business continuity plan in place for emergencies and extreme weather
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including audits, spot checks, and annual surveys to monitor and improve service
  - Published: 2020-01-29
- Finding
  - Evidence: Clear complaints procedure in place; complaints resolved promptly and in accordance with policy
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans kept in people's homes, regularly reviewed and updated with involvement of people
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act 2005 principles followed; consent sought and recorded for all care
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, group staff meetings, and annual appraisals ensured staff performance was monitored
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular training in food hygiene, health and safety, first aid, moving and handling, safeguarding, and medicines
  - Published: 2020-01-29
- Finding
  - Evidence: Incidents and accidents recorded, investigated, and used for learning and staff discussion
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding policies and staff training in place; concerns referred appropriately to local authority
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and were supported by a small, consistent team of staff who knew them well
  - Published: 2020-01-29

### responsive

- Finding
  - The service had a clear complaints procedure and people felt able to raise concerns
  - Published: 2020-01-29
- Finding
  - People received the care they needed and care plans reflected individual needs and were regularly reviewed
  - Published: 2020-01-29
- Finding
  - End of life care and support
  - Published: 2019-08-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-08-29
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-29

### safe

- Finding
  - There were robust recruitment systems in place and sufficient staff with the right skills and knowledge to meet people's needs
  - Published: 2020-01-29
- Finding
  - There were safe medication administration systems in place and people received their medicines when required
  - Published: 2020-01-29
- Finding
  - People were protected from harm because risks were identified and managed appropriately
  - Published: 2020-01-29

### well_led

- Finding
  - There was a positive, supportive culture where people and staff were confident to report any concerns to the management team
  - Published: 2020-01-29
- Finding
  - There were systems in place to monitor, and where necessary to improve, the quality of service provided
  - Published: 2020-01-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-08-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124616604

HomeCare Compass is an independent guide and is not affiliated with the CQC.