# TrueArk Healthcare

*Operated by TrueArk Healthcare Limited.*

TrueArk Healthcare is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2023

## Practical info

- Postcode: IP4 1JE
- Registered manager: Grant, Violet
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 01/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-01

### Other

- Finding
  - Evidence: Incidents reported, recorded, investigated and shared in team meetings to drive learning.
  - Published: 2023-06-01
- Finding
  - Evidence: Infection prevention and control well managed with ready access to PPE for all staff.
  - Published: 2023-06-01
- Finding
  - Evidence: Effective working with external healthcare professionals such as GPs, OTs and consultants.
  - Published: 2023-06-01
- Finding
  - Evidence: Open, transparent culture with approachable management, regular audits, care plan reviews and staff meetings.
  - Published: 2023-06-01
- Finding
  - Evidence: Consistent staff team with strong relationships, treating people with dignity, respect and compassion.
  - Published: 2023-06-01
- Finding
  - Evidence: Care plans thoroughly assessed, personalised and regularly reviewed in partnership with people and relatives.
  - Published: 2023-06-01
- Finding
  - Evidence: Medicines administered as prescribed with accurate records and staff competency spot checks conducted regularly.
  - Published: 2023-06-01
- Finding
  - Evidence: People felt safe and protected from abuse; staff trained to recognise and report concerns with appropriate policies in place.
  - Published: 2023-06-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-01
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-06-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12458818077

HomeCare Compass is an independent guide and is not affiliated with the CQC.