# Carlene Home Care Services

*Operated by Fircroft Services Limited.*

Carlene Home Care Services is a CQC-regulated home-care agency in Purley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: CR8 3AL
- Local authority: Croydon
- Region: London
- City: Purley
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good infection control practices with staff training and provider checks on compliance.
  - Published: 2023-07-06
- Finding
  - Evidence: Strong engagement with external health and social care professionals.
  - Published: 2023-07-06
- Finding
  - Evidence: Open and transparent leadership with clear hierarchy and regular audits of care records.
  - Published: 2023-07-06
- Finding
  - Evidence: Person-centred care with people supported to pursue interests and live independently.
  - Published: 2023-07-06
- Finding
  - Evidence: Robust safeguarding systems including staff training to recognise and report abuse.
  - Published: 2023-07-06
- Finding
  - Evidence: Sufficient staffing levels with meaningful interaction time; no staff reported feeling rushed.
  - Published: 2023-07-06
- Finding
  - Evidence: Medicines managed safely with audits, risk assessments, and trained staff administering as prescribed.
  - Published: 2023-07-06
- **other** _(minor)_
  - Evidence: The provider did not always explore any gaps in people's employment records and the registered manager told us they would improve in relation to this.
  - Published: 2023-07-06
- **record_keeping** _(minor)_
  - Evidence: Meetings involving the person's relatives and health and social care professionals were held to decide what would be in the person's best interests...However, these meetings were not always recorded, in line with the MCA.
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124563388

HomeCare Compass is an independent guide and is not affiliated with the CQC.