# Warren Homecare Ltd

Warren Homecare Ltd is a CQC-regulated home-care agency in Suffolk.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/06/2023

## Practical info

- Postcode: IP28 7DD
- Registered manager: Chowdhury, Fatema
- Local authority: Suffolk
- Region: East
- City: Suffolk
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-08
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-06-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-08

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals.
  - Published: 2023-06-08
- Finding
  - Evidence: Provider demonstrated understanding of duty of candour and regulatory responsibilities.
  - Published: 2023-06-08
- Finding
  - Evidence: Hospital passports in place to support people when accessing health services.
  - Published: 2023-06-08
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and their relatives.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff trained in safeguarding, MCA, infection prevention and control, and the Care Certificate.
  - Published: 2023-06-08
- Finding
  - Evidence: Medicines administered safely with competency checks carried out on staff.
  - Published: 2023-06-08
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks, references and application forms.
  - Published: 2023-06-08
- Finding
  - Evidence: Sufficient staffing levels maintained with consistent staff teams, no missed or late calls reported.
  - Published: 2023-06-08
- Finding
  - Evidence: People and relatives were complimentary about the service and staff, describing care workers as kind, caring and respectful.
  - Published: 2023-06-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12446560904

HomeCare Compass is an independent guide and is not affiliated with the CQC.