# Bluebird Care (Calderdale & Bradford South)

*Operated by Select4 Limited.*

Bluebird Care (Calderdale & Bradford South) is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/03/2022

## Practical info

- Postcode: HX1 5PG
- Registered manager: Holdsworth, Diane
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 10/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong understanding of duty of candour and safeguarding
  - Published: 2022-04-08
- Finding
  - Evidence: Good engagement with local authority monitoring processes
  - Published: 2022-04-08
- Finding
  - Evidence: Staff felt well supported and praised approachable management
  - Published: 2022-04-08
- Finding
  - Evidence: Comprehensive action/improvement plan in place
  - Published: 2022-04-08
- Finding
  - Evidence: Registered manager and nominated individual were open, transparent and committed to improvement
  - Published: 2022-04-08
- Finding
  - Evidence: Care plans included person-centred detail such as likes, dislikes and communication preferences
  - Published: 2022-04-08
- Finding
  - Evidence: Comprehensive PPE and infection control practices in place
  - Published: 2022-04-08
- Finding
  - Evidence: People received their medicines safely and as prescribed
  - Published: 2022-04-08
- Finding
  - Evidence: Staff were recruited following safe practices to minimise the risk of unsuitable people being employed
  - Published: 2022-04-08
- Finding
  - Evidence: People liked their care workers and said the quality of care was generally good
  - Published: 2022-04-08
- **person_centred_care** _(minor)_
  - Evidence: Emergency protocols in place for people with diabetes were generic rather than specific guidance for the person.
  - Published: 2022-04-08
- **record_keeping** _(moderate)_
  - Evidence: there was no audit trail for when an agreement had been made to cancel a care call or cut the call short or to send one worker when the person required two workers.
  - Published: 2022-04-08
- **communication_with_families** _(moderate)_
  - Evidence: I have tried to ring in last two or three days and no one picks up or gets back to me. I left my phone number
  - Published: 2022-04-08
- **supervision_appraisal** _(moderate)_
  - Evidence: Some staff had not received regular supervision.
  - Published: 2022-04-08
- **staff_competency** _(moderate)_
  - Evidence: Spot checks on care workers in people's homes to ensure they were working to required standards had not been taking place.
  - Published: 2022-04-08
- **staffing_levels** _(moderate)_
  - Evidence: The service had been experiencing staffing challenges for several months including recruitment, staff retention and staff sickness due to the COVID-19 pandemic.
  - Published: 2022-04-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-08
- Finding
  - Using medicines safely
  - Published: 2022-04-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-08
- Finding
  - Staffing and recruitment
  - Published: 2022-04-08

### well_led

- Finding
  - Duty of candour
  - Published: 2022-04-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-08
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124402185

HomeCare Compass is an independent guide and is not affiliated with the CQC.