# Acorn Care Service

*Operated by Acorn Care Service Ltd.*

Acorn Care Service is a CQC-regulated home-care agency in Sandown.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2023

## Practical info

- Postcode: PO36 8EU
- Registered manager: Williams, Samantha
- Local authority: Isle of Wight
- Region: South East
- City: Sandown
- Last CQC check: 27/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: External professionals confirmed the agency contacted them appropriately and staff followed recommendations
  - Published: 2023-04-27
- Finding
  - Evidence: Registered manager kept up to date with best practice via CQC and Skills for Care bulletins
  - Published: 2023-04-27
- Finding
  - Evidence: Open and transparent culture with staff feeling supported and able to raise concerns
  - Published: 2023-04-27
- Finding
  - Evidence: Management monitored missed or late visits with automated alerts after 30 minutes
  - Published: 2023-04-27
- Finding
  - Evidence: Electronic care planning system enabled up-to-date risk assessments accessible to all care staff
  - Published: 2023-04-27
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, and employment gap investigations
  - Published: 2023-04-27
- Finding
  - Evidence: Medicines safely managed with staff trained, competency-assessed, and subject to regular spot checks and audits
  - Published: 2023-04-27
- Finding
  - Evidence: People felt safe and spoke highly of care staff, describing warm and attentive care
  - Published: 2023-04-27
- **infection_control** _(minor)_
  - Evidence: Some staff told us they were not provided with disposable aprons to wear when providing person care...The registered manager confirmed aprons were available and promptly reminded all staff
  - Published: 2023-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124361549

HomeCare Compass is an independent guide and is not affiliated with the CQC.