# Consummate Care (UK) Ltd

Consummate Care (UK) Ltd is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2018

## Practical info

- Postcode: CV5 6JU
- Registered manager: Harrison, Dawn
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safeguarding training completed; staff understood responsibilities to report concerns.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff felt supported through individual and team meetings, with positive sentiment about the organisation.
  - Published: 2023-03-22
- Finding
  - Evidence: People's preferences (e.g. female staff) were recorded in care plans and respected.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff liaised effectively with health and social care professionals, with a professional noting staff were 'respectful, kind and patient'.
  - Published: 2023-03-22
- Finding
  - Evidence: Registered manager used a range of quality audits and checks to monitor the service and drive improvements.
  - Published: 2023-03-22
- Finding
  - Evidence: Staff completed medicines training and competency assessments to confirm safe administration.
  - Published: 2023-03-22
- Finding
  - Evidence: Electronic monitoring system in place to track staff arrival and departure, enabling quick identification of missed or late calls.
  - Published: 2023-03-22
- Finding
  - Evidence: Risks associated with people's care and home environments were assessed and well managed, with regular review.
  - Published: 2023-03-22
- **person_centred_care** _(minor)_
  - Evidence: A few people commented about the inconsistency of staff who supported them but felt this had improved recently. The registered manager told us they had recently reviewed the call schedules.
  - Published: 2023-03-22
- **communication_with_families** _(minor)_
  - Evidence: People were happy with their call times although provided mixed feedback about whether they were informed if staff were running late. One person said, "They don't phone me, if running late."
  - Published: 2023-03-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22
- Finding
  - Learning lessons when things go wrong; Assessing risk, safety monitoring and management
  - Published: 2023-03-22

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2023-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12435582009

HomeCare Compass is an independent guide and is not affiliated with the CQC.