# Home Healthcare/Capable Care

*Operated by Home Healthcare Ltd.*

Home Healthcare/Capable Care is a CQC-regulated home-care agency in Beckenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/07/2023

## Practical info

- Postcode: BR3 1AE
- Registered manager: Conneally, Anne-Marie
- Local authority: Bromley
- Region: London
- City: Beckenham
- Last CQC check: 19/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-19

### Other

- Finding
  - Evidence: Provider engaged with local authority forums on adult social care reform and safer recruitment best practice.
  - Published: 2023-07-19
- Finding
  - Evidence: People's religious, spiritual, cultural and communication needs assessed and recorded in personalised care plans.
  - Published: 2023-07-19
- Finding
  - Evidence: Robust recruitment checks in place including DBS, full employment histories, references and proof of identification.
  - Published: 2023-07-19
- Finding
  - Evidence: Regular weekly team meetings used for reflective practice, incident learning, and external trainer-facilitated education.
  - Published: 2023-07-19
- Finding
  - Evidence: Registered manager highly praised by staff and relatives for 24/7 availability, supportiveness, and strong leadership.
  - Published: 2023-07-19
- Finding
  - Evidence: Staff received comprehensive training including catheter care, dementia awareness, end of life care, pressure area care, stoma care, and MCA.
  - Published: 2023-07-19
- Finding
  - Evidence: Electronic call monitoring system (ECM) used to track care calls and alert manager to lateness; relatives confirmed punctual staff attendance.
  - Published: 2023-07-19
- Finding
  - Evidence: Electronic medicines administration recording (EMAR) monitored daily with weekly audits, ensuring timely and safe medication administration.
  - Published: 2023-07-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-19
- Finding
  - Using medicines safely
  - Published: 2023-07-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-19
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-07-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12435382652

HomeCare Compass is an independent guide and is not affiliated with the CQC.