# Above and Beyond Home Care

*Operated by Platinum Homecare 4U Limited.*

Above and Beyond Home Care is a CQC-regulated home-care agency in Hemel Hempstead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2023

## Practical info

- Postcode: HP1 1LS
- Registered manager: Craciun, Stefan
- Local authority: Hertfordshire
- Region: East
- City: Hemel Hempstead
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with local authority, healthcare teams and specialist professionals.
  - Published: 2023-08-03
- Finding
  - Evidence: Open, inclusive culture with regular feedback sought from people, relatives and staff.
  - Published: 2023-08-03
- Finding
  - Evidence: Registered manager conducted regular audits across care plans, daily notes, risk assessments and visit times.
  - Published: 2023-08-03
- Finding
  - Evidence: Complaints were recorded, monitored, audited and resolved promptly with no reoccurrence.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff understood and applied the Mental Capacity Act principles effectively.
  - Published: 2023-08-03
- Finding
  - Evidence: Person-centred care plans developed with involvement of people, relatives and health professionals.
  - Published: 2023-08-03
- Finding
  - Evidence: Robust induction programme including Care Certificate, shadowing, mentoring and competency assessments.
  - Published: 2023-08-03
- Finding
  - Evidence: Medicines were administered correctly and on time, with regular audits and competency checks by the registered manager.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge including internal and external reporting pathways.
  - Published: 2023-08-03
- Finding
  - Evidence: People consistently reported feeling safe, with regular staff teams providing continuity of care and no missed visits.
  - Published: 2023-08-03
- **end_of_life_care** _(minor)_
  - Evidence: The registered manager did not always discuss and record people's end of life wishes in their care plans, although people who had a DNACPR in place, did have this recorded.
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12434395951

HomeCare Compass is an independent guide and is not affiliated with the CQC.