# RHC 360 SOLUTIONS

*Operated by RHC 360 SOLUTIONS LTD.*

RHC 360 SOLUTIONS is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Insufficient evidence to rate |
| Safe | Good |
| Effective | Insufficient evidence to rate |
| Caring | Good |
| Responsive | Good |
| Well-led | Insufficient evidence to rate |

Rating published: 13/04/2023

## Practical info

- Postcode: E12 6RH
- Registered manager: Kirupalan, Shadusa
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity, and independence
  - Published: 2023-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-13
- Finding
  - Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
  - Published: 2023-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-13

### Other

- Finding
  - Evidence: Infection prevention and control practices were followed by staff.
  - Published: 2023-04-13
- Finding
  - Evidence: Registered manager showed transparent understanding of duty of candour.
  - Published: 2023-04-13
- Finding
  - Evidence: Effective complaint handling systems in place and people felt confident raising concerns.
  - Published: 2023-04-13
- Finding
  - Evidence: Robust safeguarding awareness among staff and registered manager.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff demonstrated dignity and respect in care delivery, including knocking before entering and maintaining privacy.
  - Published: 2023-04-13
- Finding
  - Evidence: Care plans were personalised, reflecting people's wishes, preferences, cultural needs and communication requirements.
  - Published: 2023-04-13
- Finding
  - Evidence: People felt safe and reported staff arrived on time with no missed calls.
  - Published: 2023-04-13
- **staff_training** _(minor)_
  - Evidence: Records showed staff had completed training relevant to their role. This was in contrast with what a staff member told us, they said the training they received was with a previous service.
  - Published: 2023-04-13
- **governance** _(minor)_
  - Evidence: We were not able to fully assess the effectiveness of these systems as the person receiving care recently started to use the service, therefore systems had yet to be embedded.
  - Published: 2023-04-13
- **record_keeping** _(moderate)_
  - Evidence: we found application forms were not always fully completed and references had not be verified.
  - Published: 2023-04-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-13
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Using medicines safely
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12428243146

HomeCare Compass is an independent guide and is not affiliated with the CQC.