# Premier Community Care

*Operated by Premier Community Care Limited.*

Premier Community Care is a CQC-regulated home-care agency in Bishop Auckland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/03/2019

## Practical info

- Postcode: DL14 6XB
- Registered manager: Donohue, Hannah
- Local authority: County Durham
- Region: North East
- City: Bishop Auckland
- Last CQC check: 09/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Agency staff usage was relatively low for the size of the service and total hours of care provided.
  - Published: 2023-06-09
- Finding
  - Evidence: Registered manager encouraged an open, positive culture and understood duty of candour responsibilities.
  - Published: 2023-06-09
- Finding
  - Evidence: Service worked in partnership with other professionals and agencies for co-ordinated care.
  - Published: 2023-06-09
- Finding
  - Evidence: Management team undertook regular audits, spot checks and acted promptly on improvements identified.
  - Published: 2023-06-09
- Finding
  - Evidence: Effective electronic systems used to record care needs, capture risks and share updates on people's presentation.
  - Published: 2023-06-09
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks and references.
  - Published: 2023-06-09
- Finding
  - Evidence: Medicines were administered safely with regular competency assessments and robust checking processes.
  - Published: 2023-06-09
- Finding
  - Evidence: People felt safe with consistent staff teams and risks were identified and managed safely in care plans.
  - Published: 2023-06-09
- **staffing_levels** _(minor)_
  - Evidence: when agency staff were used, some people felt less safe...continuity of care was a constant challenge whilst trying to retain existing staff and recruit more staff.
  - Published: 2023-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12427959271

HomeCare Compass is an independent guide and is not affiliated with the CQC.