# Rowan House Residential Home

*Operated by M & C Care Limited.*

Rowan House Residential Home is a CQC-regulated home-care agency in Saltash.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/08/2023

## Practical info

- Postcode: PL12 4BY
- Registered manager: Solomon, Rebecca
- Local authority: Cornwall
- Region: South West
- City: Saltash
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (Residential)
  - Published: 2023-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet (Residential)
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience (Residential)
  - Published: 2023-09-08
- Finding
  - Assessing people's needs and choices (Residential)
  - Published: 2023-09-08
- Finding
  - Adapting service, design, decoration to meet people's needs (Residential)
  - Published: 2023-09-08
- Finding
  - Staff working with other agencies and supporting people to live healthier lives (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Assessing people's needs and choices (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet (Domiciliary)
  - Published: 2023-09-08

### safe

- Finding
  - Learning lessons when things go wrong (Residential)
  - Published: 2023-09-08
- Finding
  - Preventing and controlling infection (Residential)
  - Published: 2023-09-08
- Finding
  - Assessing risk, safety monitoring and management (Residential)
  - Published: 2023-09-08
- Finding
  - Using medicines safely (Residential)
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment (Residential)
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse (Residential)
  - Published: 2023-09-08
- Finding
  - Learning lessons when things go wrong (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Preventing and controlling infection (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Using medicines safely (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment (Domiciliary)
  - Published: 2023-09-08

### well_led

- Finding
  - Working in partnership with others (Residential)
  - Published: 2023-09-08
- Finding
  - Continuous learning and improving care (Residential)
  - Published: 2023-09-08
- Finding
  - Engaging and involving people using the service, the public and staff (Residential)
  - Published: 2023-09-08
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements (Residential)
  - Published: 2023-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering (Residential)
  - Published: 2023-09-08
- Finding
  - Working in partnership with others (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Engaging and involving people using the service, the public and staff (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering (Domiciliary)
  - Published: 2023-09-08
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements (Domiciliary)
  - Published: 2023-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124214671

HomeCare Compass is an independent guide and is not affiliated with the CQC.