# Mak Connect Ltd

*Operated by Mak Connect Limited.*

Mak Connect Ltd is a CQC-regulated home-care agency in Altrincham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: WA14 5PA
- Registered manager: Mkwakwami, Josephat
- Local authority: Trafford
- Region: North West
- City: Altrincham
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-06
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-07-06

### Other

- Finding
  - Evidence: Staff enrolled on enhanced Level 3 award in supporting people with learning difficulties; Oliver McGowan training commenced.
  - Published: 2023-07-06
- Finding
  - Evidence: Care plans were up to date, concise and held on an electronic system accessible to staff via mobile devices.
  - Published: 2023-07-06
- Finding
  - Evidence: Clear governance and auditing systems covering medicines management, daily record keeping and care provision.
  - Published: 2023-07-06
- Finding
  - Evidence: Registered manager accessible and proactive, speaking with people and relatives weekly to gather feedback.
  - Published: 2023-07-06
- Finding
  - Evidence: Positive feedback from people and relatives describing staff as kind, considerate and trustworthy.
  - Published: 2023-07-06
- Finding
  - Evidence: Effective recruitment processes including DBS checks and references from previous employers.
  - Published: 2023-07-06
- Finding
  - Evidence: Staff trained to administer medicines and completed competency assessments; MAR records maintained.
  - Published: 2023-07-06
- Finding
  - Evidence: No missed or late calls recorded; electronic call monitoring system used to plan and monitor all visits.
  - Published: 2023-07-06
- **staff_training** _(moderate)_
  - Evidence: we found a high number of courses were completed in 1 day. This approach was not considered good practice and staff members retention of these courses would not be sufficient.
  - Published: 2023-07-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-06
- Finding
  - Planning personalised care; supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2023-07-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-06
- Finding
  - Using medicines safely
  - Published: 2023-07-06
- Finding
  - Staffing and recruitment
  - Published: 2023-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-07-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12414264445

HomeCare Compass is an independent guide and is not affiliated with the CQC.