# Seniors Helping Seniors

*Operated by Seniors Helping Seniors (UK) Limited.*

Seniors Helping Seniors is a CQC-regulated home-care agency in Canterbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/05/2023

## Practical info

- Postcode: CT2 8AP
- Local authority: Kent
- Region: South East
- City: Canterbury
- Last CQC check: 05/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-05

### Other

- Finding
  - Evidence: Open and inclusive leadership with flat organisational structure, staff wellbeing initiatives, and responsive feedback culture.
  - Published: 2023-05-05
- Finding
  - Evidence: Provider actively engaged with sector organisations (Skills for Care, National Carers Association, CQC) to stay current with best practice.
  - Published: 2023-05-05
- Finding
  - Evidence: End of life care well managed, including DNACPR documentation visible in people's homes and access to specialist palliative care.
  - Published: 2023-05-05
- Finding
  - Evidence: Robust recruitment using values-based selection criteria aligned to provider's organisational values.
  - Published: 2023-05-05
- Finding
  - Evidence: Strong person-centred culture with staff going above and beyond, e.g. visiting on Easter Sunday with flowers and staying with a person until 1 AM after a fall.
  - Published: 2023-05-05
- Finding
  - Evidence: Medicines managed safely with competency assessments completed for all staff involved in medicines administration.
  - Published: 2023-05-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-05
- Finding
  - Using medicines safely
  - Published: 2023-05-05
- Finding
  - Staffing and recruitment
  - Published: 2023-05-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-05
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-05-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12402779742

HomeCare Compass is an independent guide and is not affiliated with the CQC.