# Turning Point - Timberlea (Dom Care)

*Operated by Turning Point.*

Turning Point - Timberlea (Dom Care) is a CQC-regulated home-care agency in Watford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/11/2019

## Practical info

- Postcode: WD19 6HW
- Registered manager: Gilhooly, Liam
- Local authority: Hertfordshire
- Region: East
- City: Watford
- Last CQC check: 13/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - People's dignity, privacy and independence promoted
  - Published: 2020-01-29
- Finding
  - Staff knowledgeable about people's needs and wishes
  - Published: 2020-01-29
- Finding
  - People treated with kindness and respect
  - Published: 2020-01-29

### effective

- Finding
  - People supported to access a range of health care professionals
  - Published: 2020-01-29
- Finding
  - People supported to enjoy a healthy diet
  - Published: 2020-01-29
- Finding
  - Consent sought before providing care and support
  - Published: 2020-01-29
- Finding
  - Staff appropriately trained and supported to perform their roles
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Good multi-agency working with health and social care professionals, with positive feedback from commissioners and healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Warm, respectful relationships between staff and people, supporting dignity, independence and diverse needs including LGBTQ+ inclusion.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective governance and quality monitoring with robust audit processes and timely action on identified shortfalls.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received mandatory and additional specialist training (epilepsy, autism, behaviour that challenges) with regular supervision and competency checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred care culture with keyworker arrangements, individual activity programmes, and 'You said - We did' initiative.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with comprehensive audit system alerting manager to omissions or errors promptly.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels based on assessed needs, with regular agency staff providing continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective safeguarding systems with robust incident recording and trend monitoring implemented by the interim manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Incident information reviewed by management with learning shared with staff
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints handled promptly and positively with learning outcomes identified
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager demonstrated effective leadership with regular audits across key areas
  - Published: 2020-01-29
- Finding
  - Evidence: Advocacy services available including the 'People's Parliament' initiative
  - Published: 2020-01-29
- Finding
  - Evidence: Privacy and dignity promoted; staff knocked before entering rooms and bedroom door keys provided
  - Published: 2020-01-29

### responsive

- Finding
  - Concerns taken seriously and acted upon; recommendation made about obtaining people's views
  - Published: 2020-01-29
- Finding
  - People supported to engage in activities in the wider community
  - Published: 2020-01-29
- Finding
  - People involved in decisions about their care
  - Published: 2020-01-29
- Finding
  - Care responsive to individual needs and preferences
  - Published: 2020-01-29

### safe

- Finding
  - Medicines managed safely with accurate records
  - Published: 2020-01-29
- Finding
  - Safe recruitment practices followed
  - Published: 2020-01-29
- Finding
  - Sufficient staffing levels to meet individual needs at all times
  - Published: 2020-01-29
- Finding
  - Safeguarding procedures understood and concerns reported appropriately
  - Published: 2020-01-29

### well_led

- Finding
  - People had confidence in staff and the registered manager
  - Published: 2020-01-29
- Finding
  - Quality monitoring arrangements accurate and up to date
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-124012840

HomeCare Compass is an independent guide and is not affiliated with the CQC.