# Unified Home Care Ltd

Unified Home Care Ltd is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/11/2022

## Practical info

- Postcode: CB25 9PB
- Registered manager: Cayabyab, Cherelyn
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 03/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-03
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-11-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-11-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-11-03

### Other

- Finding
  - Evidence: Complaints were used to drive positive improvements
  - Published: 2022-11-03
- Finding
  - Evidence: Registered manager was approachable, fostered an open and honest culture and responded promptly to concerns
  - Published: 2022-11-03
- Finding
  - Evidence: Staff treated people with kindness, dignity, respect and promoted independence
  - Published: 2022-11-03
- Finding
  - Evidence: Staff worked well with health professionals (SALT, community nurses, GPs) to deliver joined-up care
  - Published: 2022-11-03
- Finding
  - Evidence: Staff received required training, regular supervisions and competency assessments; new staff completed the Care Certificate
  - Published: 2022-11-03
- Finding
  - Evidence: Staff adhered to good infection prevention and control guidance and used PPE correctly
  - Published: 2022-11-03
- Finding
  - Evidence: People were supported by a consistent staff team they felt comfortable with
  - Published: 2022-11-03
- Finding
  - Evidence: Enough suitably skilled staff had been safely recruited through a robust process including DBS checks
  - Published: 2022-11-03
- Finding
  - Evidence: Staff knew how to safeguard and support people to keep them safe
  - Published: 2022-11-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-03
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-11-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-03
- Finding
  - Staffing and recruitment
  - Published: 2022-11-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-03
- Finding
  - Using medicines safely
  - Published: 2022-11-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-03
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-11-03
- Finding
  - Promoting a positive, person-centred, open culture; duty of candour
  - Published: 2022-11-03
- Finding
  - Managers and staff being clear about roles, understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12399022219

HomeCare Compass is an independent guide and is not affiliated with the CQC.