# Care Relief Team Limited - Unit 8 The Bridge Business Centre

*Operated by Care Relief Team Limited.*

Care Relief Team Limited - Unit 8 The Bridge Business Centre is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/09/2024

## Practical info

- Postcode: S41 9FG
- Registered manager: Roberts, Julie
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 12/Sep/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider engaged with local authority and stakeholders to develop improved working relationships
  - Published: 2022-08-04
- Finding
  - Evidence: Staff knew their roles and were committed to achieving best outcomes for people
  - Published: 2022-08-04
- Finding
  - Evidence: Service was working within the principles of the Mental Capacity Act
  - Published: 2022-08-04
- Finding
  - Evidence: Incidents were reviewed monthly with themes and trends considered
  - Published: 2022-08-04
- Finding
  - Evidence: Risk assessments identified people's needs and reflected their preferences
  - Published: 2022-08-04
- Finding
  - Evidence: Infection prevention and control practices were good, with staff using PPE appropriately
  - Published: 2022-08-04
- Finding
  - Evidence: Staff completed safeguarding training and were competent to identify and report concerns
  - Published: 2022-08-04
- Finding
  - Evidence: Staff were safely recruited with criminal record checks and references obtained
  - Published: 2022-08-04
- **leadership** _(moderate)_
  - Evidence: Temporary management support arrangements put into place by the provider were not always effective.
  - Published: 2022-08-04
- **communication_with_families** _(minor)_
  - Evidence: Not everyone received their calls on time or were informed by the office staff if their call was going to be late.
  - Published: 2022-08-04
- **complaints_handling** _(moderate)_
  - Evidence: complaint outcomes were not always communicated effectively or in a timely manner. People told us they were not happy with how their concerns and complaints were processed.
  - Published: 2022-08-04
- **governance** _(critical)_
  - Evidence: The provider lacked oversight to identify and address areas for improvement in a timely way... The compliance audit procedure in place did not identify or address issues until a month after the incident.
  - Published: 2022-08-04
- **safeguarding** _(critical)_
  - Evidence: the safeguarding log was not kept up to date as per policy. There was a risk of concerns not being reviewed, resulting in the risk of ongoing harm to people.
  - Published: 2022-08-04
- **staffing_levels** _(moderate)_
  - Evidence: Staff felt more staff were needed to ensure all calls were made on time and for staff rotas to be managed well to make sure staff absence such as leave or sickness was adequately covered.
  - Published: 2022-08-04
- **missed_or_late_visits** _(moderate)_
  - Evidence: People did not always receive their care calls at the agreed time due to insufficient staff deployed by the service.
  - Published: 2022-08-04
- **medication_management** _(critical)_
  - Evidence: People did not always receive their medicines as prescribed. Some people were prescribed medicine in a patch format to treat pain. We found on several occasions this medicine had not been administered as prescribed.
  - Published: 2022-08-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-04
- Finding
  - Staffing and recruitment
  - Published: 2022-08-04
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-04
- Finding
  - Using medicines safely
  - Published: 2022-08-04

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-08-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123960167

HomeCare Compass is an independent guide and is not affiliated with the CQC.