# Bradeney House Nursing & Care Home

*Operated by Holy Cross Care Homes Limited.*

Bradeney House Nursing & Care Home is a CQC-regulated home-care agency in Bridgnorth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: WV15 5NT
- Registered manager: Welsman-Jones, Deborah
- Local authority: Shropshire
- Region: West Midlands
- City: Bridgnorth
- Last CQC check: 30/Aug/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain relationships, attend activities and religious services in the community.
  - Published: 2024-02-29
- Finding
  - Evidence: Good infection prevention and control practices with dedicated cleaning team.
  - Published: 2024-02-29
- Finding
  - Evidence: Open and positive culture; staff felt supported and supervision frequency had increased.
  - Published: 2024-02-29
- Finding
  - Evidence: Registered manager was responsive to inspection feedback and took immediate corrective action on issues raised.
  - Published: 2024-02-29
- Finding
  - Evidence: End of life care was well planned with anticipatory medicines in stock and families involved in discussions.
  - Published: 2024-02-29
- Finding
  - Evidence: Strong family liaison role supporting communication and complaints resolution.
  - Published: 2024-02-29
- Finding
  - Evidence: Provider worked in partnership with GP surgery and external professionals, with positive feedback from visiting professionals.
  - Published: 2024-02-29
- Finding
  - Evidence: People were supported to have maximum choice and control in the least restrictive way in line with MCA.
  - Published: 2024-02-29
- Finding
  - Evidence: Sufficient staffing numbers maintained with safe recruitment processes including DBS checks.
  - Published: 2024-02-29
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm; staff trained in recognising and reporting abuse annually.
  - Published: 2024-02-29
- **person_centred_care** _(minor)_
  - Evidence: People raised some concerns about call bells and the mealtime experience, these areas were not being effectively monitored.
  - Published: 2024-02-29
- **incident_learning** _(minor)_
  - Evidence: More robust recording of the outcomes was needed. We noted on accident and incident forms not all the areas were completed after an incident.
  - Published: 2024-02-29
- **medication_management** _(minor)_
  - Evidence: The guidance was often generic stating 'give for agitation' without describing what agitation looked like for each individual.
  - Published: 2024-02-29
- **care_planning** _(moderate)_
  - Evidence: The provider's electronic care planning system had limited their ability to create bespoke care plans for health conditions such as, diabetes.
  - Published: 2024-02-29
- **governance** _(moderate)_
  - Evidence: The providers systems did not always effectively monitor the quality of the care provided to drive improvements.
  - Published: 2024-02-29
- **record_keeping** _(moderate)_
  - Evidence: We found gaps in various records during the inspection process which made it difficult to establish what actions had or had not been taken.
  - Published: 2024-02-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123919358

HomeCare Compass is an independent guide and is not affiliated with the CQC.