# Brendoncare Knightwood Mews

*Operated by Brendoncare Foundation(The).*

Brendoncare Knightwood Mews is a CQC-regulated home-care agency in Eastleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2023

## Practical info

- Postcode: SO53 4TL
- Registered manager: Parnell, Danielle
- Local authority: Hampshire
- Region: South East
- City: Eastleigh
- Last CQC check: 15/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-15
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-15

### Other

- Finding
  - Evidence: Positive, open leadership culture with accessible manager and deputy manager praised by staff, people and professionals.
  - Published: 2023-02-15
- Finding
  - Evidence: Effective multi-disciplinary working with GPs, district nurses, pharmacy and health and social care professionals.
  - Published: 2023-02-15
- Finding
  - Evidence: End of life care delivered with dignity and compassion in partnership with healthcare professionals.
  - Published: 2023-02-15
- Finding
  - Evidence: Staff felt well-supported, valued and proud to work at the service, with positive team morale.
  - Published: 2023-02-15
- Finding
  - Evidence: Detailed, person-centred risk assessments reviewed monthly or on change of condition, with open incident-learning culture.
  - Published: 2023-02-15
- Finding
  - Evidence: Strong infection prevention and control procedures with adequate PPE supplies.
  - Published: 2023-02-15
- Finding
  - Evidence: Robust medicines management with trained, competency-assessed staff and safe ordering, storage and disposal procedures.
  - Published: 2023-02-15
- Finding
  - Evidence: People felt safe and expressed high satisfaction with care and staff: 'I felt safe from probably the first night', 'It's lovely.'
  - Published: 2023-02-15
- **record_keeping** _(minor)_
  - Evidence: People were partners in their care services...these conversations were not always documented, we raised this with the manager and deputy manager, they took immediate action.
  - Published: 2023-02-15
- **staffing_levels** _(moderate)_
  - Evidence: There was a recruitment process in place. However, we found this had not always been followed. Gaps in employment were not always explained and the medical fitness of staff had not always been reviewed.
  - Published: 2023-02-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-15
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2023-02-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-15
- Finding
  - Using medicines safely
  - Published: 2023-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-15
- Finding
  - Staffing and recruitment
  - Published: 2023-02-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123853938

HomeCare Compass is an independent guide and is not affiliated with the CQC.