# Orchard Home Care Services Limited

*Operated by Orchard Homecare Services Limited.*

Orchard Home Care Services Limited is a CQC-regulated home-care agency in Chester Le Street.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: DH3 3PD
- Registered manager: Kennedy, Charlotte
- Local authority: County Durham
- Region: North East
- City: Chester Le Street
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-21

### Other

- Finding
  - Evidence: All people and relatives spoken with felt staff were caring and would recommend the service.
  - Published: 2023-06-21
- Finding
  - Evidence: The service worked effectively with other agencies and health professionals to meet people's needs.
  - Published: 2023-06-21
- Finding
  - Evidence: Quality assurance audits had improved and were identifying and addressing issues since the previous inspection.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff had regular training, supervisions, appraisals and competency checks.
  - Published: 2023-06-21
- Finding
  - Evidence: Recruitment was safe with sufficient staffing levels and people supported by consistent, matched staff teams.
  - Published: 2023-06-21
- Finding
  - Evidence: Medicines were safely managed with appropriate staff training and regular competency checks.
  - Published: 2023-06-21
- Finding
  - Evidence: People were supported to live as independently as possible with maximum choice and control of their lives.
  - Published: 2023-06-21
- **communication_with_families** _(minor)_
  - Evidence: Some staff told us communication could be improved or they raised issues several times before they felt listened to.
  - Published: 2023-06-21
- **governance** _(moderate)_
  - Evidence: The provider still only had limited oversight of visit timing and consistency to monitor for trends. They were introducing new electronic systems to help them monitor this, but the system was not yet in use.
  - Published: 2023-06-21
- **missed_or_late_visits** _(moderate)_
  - Evidence: Staff told us they sometimes felt rushed or were late to visits. Some told us that they felt they were not allocated sufficient travel time.
  - Published: 2023-06-21

### safe

- Finding
  - Using medicines safely
  - Published: 2023-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-21
- Finding
  - Staffing and recruitment
  - Published: 2023-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-21
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123847865

HomeCare Compass is an independent guide and is not affiliated with the CQC.