# SeeAbility Surrey South Support Service

*Operated by The Royal School for the Blind.*

SeeAbility Surrey South Support Service is a CQC-regulated home-care agency in Redhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2023

## Practical info

- Postcode: RH1 4EA
- Registered manager: Reed, Kelly
- Local authority: Surrey
- Region: South East
- City: Redhill
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: Quality assurance systems, audits and incident learning processes drove continuous improvement.
  - Published: 2023-06-22
- Finding
  - Evidence: Effective partnership working with healthcare professionals improved outcomes, including avoiding insulin prescription through collaborative diabetes management.
  - Published: 2023-06-22
- Finding
  - Evidence: Leadership was inclusive and empowering; staff felt valued, and diversity and well-being initiatives were well established.
  - Published: 2023-06-22
- Finding
  - Evidence: The service promoted community integration, social activities and independent living skills effectively.
  - Published: 2023-06-22
- Finding
  - Evidence: A strong culture of reflective practice, openness and continuous improvement was embedded at all levels of the organisation.
  - Published: 2023-06-22
- Finding
  - Evidence: People were actively involved in care planning, goal-setting and decision-making, with communication passports and accessible formats in place.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff received specialist training (e.g. sight guiding, PBS, Care Certificate) enabling high-quality, person-centred support.
  - Published: 2023-06-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-22
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-22
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-22
- Finding
  - Engaging and involving people, the public and staff; continuous learning and improving care
  - Published: 2023-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12383218688

HomeCare Compass is an independent guide and is not affiliated with the CQC.