# Gem Corporations Limited

Gem Corporations Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/08/2023

## Practical info

- Postcode: N3 1QB
- Registered manager: Omijeh, Isidore
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive open culture amongst staff team and registered managers.
  - Published: 2023-10-07
- Finding
  - Evidence: Registered managers were open to inspection findings and committed to improvements.
  - Published: 2023-10-07
- Finding
  - Evidence: People were involved in creating their care plans and arranging visit times.
  - Published: 2023-10-07
- Finding
  - Evidence: People and relatives reported staff were kind, polite, and respectful.
  - Published: 2023-10-07
- Finding
  - Evidence: Registered managers supported staff with listening ear and regular supervisions.
  - Published: 2023-10-07
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding and abuse reporting procedures.
  - Published: 2023-10-07
- Finding
  - Evidence: Staff completed the Care Certificate and received training in relevant areas.
  - Published: 2023-10-07
- Finding
  - Evidence: Sufficient staffing levels with appropriate recruitment checks completed.
  - Published: 2023-10-07
- Finding
  - Evidence: People received care visits at times they chose and saw regular, familiar staff.
  - Published: 2023-10-07
- Finding
  - Evidence: People felt safe and were happy with care staff and registered managers.
  - Published: 2023-10-07
- **record_keeping** _(minor)_
  - Evidence: Records also did not show how staff were supporting people with their emotional wellbeing.
  - Published: 2023-10-07
- **consent_capacity** _(moderate)_
  - Evidence: We found in 1 instance a person's consent to care had not been obtained in line with the principles of the MCA. The registered managers told us they would address this issue.
  - Published: 2023-10-07
- **governance** _(moderate)_
  - Evidence: There were some shortfalls in risk assessments, care planning, prompting people always gave formal consent themselves, assessing staff's training was effective, monitoring of staff visiting times.
  - Published: 2023-10-07
- **care_planning** _(minor)_
  - Evidence: This was not being captured in people's daily notes, reviews, and care planning. We spoke with the registered managers about this who said they would address this issue.
  - Published: 2023-10-07
- **medication_management** _(moderate)_
  - Evidence: The process and plans when staff were doing this needed improving to promote people's safety to ensure this support was consistent, documented, and there was a clear plan for staff to follow.
  - Published: 2023-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12369721155

HomeCare Compass is an independent guide and is not affiliated with the CQC.