# London Care (Holloway)

*Operated by London Care Limited.*

London Care (Holloway) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/11/2022

## Practical info

- Postcode: N19 4NF
- Registered manager: Awoyemi, Chantelle
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 25/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: Registered manager led by example, was approachable and maintained regular contact with people using the service.
  - Published: 2022-11-25
- Finding
  - Evidence: Service worked in partnership with GPs, district nurses, physiotherapists and other healthcare professionals.
  - Published: 2022-11-25
- Finding
  - Evidence: Positive staff culture with high morale, regular supervision, appraisals and unannounced spot checks every six months.
  - Published: 2022-11-25
- Finding
  - Evidence: Effective complaints handling with prompt resolution and staff encouraged to raise concerns.
  - Published: 2022-11-25
- Finding
  - Evidence: Care plans were detailed, person-centred and recorded cultural, religious and communication needs.
  - Published: 2022-11-25
- Finding
  - Evidence: Comprehensive training programme including face-to-face moving and handling and mandatory equality and diversity training.
  - Published: 2022-11-25
- Finding
  - Evidence: Strong recruitment practices promoting cultural diversity and ongoing rolling recruitment to maintain staffing levels.
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-11-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12369555066

HomeCare Compass is an independent guide and is not affiliated with the CQC.