# Sygmacare

Sygmacare is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2023

## Practical info

- Postcode: IP3 9JH
- Registered manager: Sneddon, Sarah
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good infection prevention and control practice with sufficient PPE
  - Published: 2023-04-13
- Finding
  - Evidence: Robust safer recruitment including DBS checks and references
  - Published: 2023-04-13
- Finding
  - Evidence: Open culture where staff felt able to raise concerns; duty of candour requirements met
  - Published: 2023-04-13
- Finding
  - Evidence: Staff felt supported, valued and described registered managers as visible and hands-on
  - Published: 2023-04-13
- Finding
  - Evidence: Medicines administered safely with competency checks and management review of administration records
  - Published: 2023-04-13
- Finding
  - Evidence: Risk assessments were carried out, reviewed and amended as needed with timely healthcare professional involvement
  - Published: 2023-04-13
- Finding
  - Evidence: Only 1 reported missed visit in the last year; people received care at agreed times from familiar staff
  - Published: 2023-04-13
- Finding
  - Evidence: People and relatives were highly complimentary about the service and would recommend it
  - Published: 2023-04-13
- **record_keeping** _(minor)_
  - Evidence: The registered managers frequently worked alongside their staff...but acknowledged that they did not always document this.
  - Published: 2023-04-13
- **governance** _(moderate)_
  - Evidence: Systems and processes to monitor the safety and quality of the service were in place. However, these needed further developing to reduce duplication, inconsistencies, and drive continual improvement.
  - Published: 2023-04-13
- **supervision_appraisal** _(moderate)_
  - Evidence: There had been slippage in the formal supervision of staff which the management team were taking steps to address.
  - Published: 2023-04-13
- Finding
  - Evidence: Care plans were person-centred, capturing individual routines, preferences and communication needs
  - Published: 2021-01-25
- Finding
  - Evidence: Complaints handled promptly and informally, preventing escalation, with outcomes used to improve the service
  - Published: 2021-01-25
- Finding
  - Evidence: Robust quality assurance system including spot checks, audits, satisfaction questionnaires and staff meetings
  - Published: 2021-01-25
- Finding
  - Evidence: Open and empowering leadership culture with registered managers working hands-on alongside care workers
  - Published: 2021-01-25
- Finding
  - Evidence: People and relatives were actively involved in care planning and regular three-monthly reviews
  - Published: 2021-01-25
- Finding
  - Evidence: Medicines management was safe with double-checking systems and individualised guidance in care records
  - Published: 2021-01-25
- Finding
  - Evidence: Sufficient staffing levels maintained with consistent care worker teams assigned to people
  - Published: 2021-01-25
- Finding
  - Evidence: Care workers demonstrated strong understanding of safeguarding responsibilities and reported concerns promptly
  - Published: 2021-01-25
- Finding
  - Evidence: Robust quality assurance through regular audits covering medicines, health and safety, and care delivery, with spot checks on care workers.
  - Published: 2018-01-04
- Finding
  - Evidence: The service organised social events such as a Christmas party to reduce loneliness among people using the service.
  - Published: 2018-01-04
- Finding
  - Evidence: The registered manager fostered strong relationships with people, families, and care workers, and was consistently praised for availability and support.
  - Published: 2018-01-04
- Finding
  - Evidence: Strong complaints handling with prompt action taken and outcomes used to improve the service.
  - Published: 2018-01-04
- Finding
  - Evidence: Personalised, person-centred care plans were reviewed every three months and updated promptly when needs changed.
  - Published: 2018-01-04
- Finding
  - Evidence: The service promoted an open, empowering culture with regular supervisions, appraisals, and staff meetings valuing care worker input.
  - Published: 2018-01-04
- Finding
  - Evidence: People and relatives reported high satisfaction with punctuality, with no instances of missed visits reported.
  - Published: 2018-01-04
- Finding
  - Evidence: Care workers were well-trained across a broad range of topics including safeguarding, medicines management, dementia, mental health awareness, and end of life care.
  - Published: 2018-01-04
- Finding
  - Evidence: People consistently reported feeling safe, with all questionnaire respondents confirming they were safe from abuse or harm.
  - Published: 2018-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1235269548

HomeCare Compass is an independent guide and is not affiliated with the CQC.