# Lifeways Community Care (Sunderland)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (Sunderland) is a CQC-regulated home-care agency in Sunderland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/02/2023

## Practical info

- Postcode: SR3 3XW
- Registered manager: Goodey, Gemma
- Local authority: Sunderland
- Region: North East
- City: Sunderland
- Last CQC check: 25/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Not inspected at this visit (rating carried forward from previous inspection)
  - Published: 2023-09-15

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-15

### Other

- Finding
  - Evidence: Provider worked in partnership with commissioners, local authority safeguarding team and health professionals.
  - Published: 2023-09-15
- Finding
  - Evidence: Structured quality assurance approach with regular audits effectively identifying areas for improvement.
  - Published: 2023-09-15
- Finding
  - Evidence: Relatives praised staff relationships: 'loving and dedicated'; communication with families had improved.
  - Published: 2023-09-15
- Finding
  - Evidence: People were supported to access the community and to set personal goals through one-to-one discussions with staff.
  - Published: 2023-09-15
- Finding
  - Evidence: MCA assessments and best interests decisions were in place for people with restrictions; no longer in breach of regulation 11.
  - Published: 2023-09-15
- Finding
  - Evidence: Staff received regular supervision and confirmed they felt well supported in their roles.
  - Published: 2023-09-15
- Finding
  - Evidence: Sufficient staffing levels maintained following recruitment drive after previous inspection recommendations.
  - Published: 2023-09-15
- Finding
  - Evidence: Medicines were managed safely; staff were assessed as competent and senior staff completed regular checks.
  - Published: 2023-09-15
- Finding
  - Evidence: Infection prevention and control improved; services were clean, tidy and well decorated, and the provider was no longer in breach of regulation 12.
  - Published: 2023-09-15
- **staffing_levels** _(minor)_
  - Evidence: One relative said, 'They are having a high turnover [of staff].'
  - Published: 2023-09-15
- **governance** _(minor)_
  - Evidence: relatives' views were not always documented. We discussed this with the registered manager who agreed to act on this for future meetings.
  - Published: 2023-09-15

### responsive

- Finding
  - Not inspected at this visit (rating carried forward from previous inspection)
  - Published: 2023-09-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-15
- Finding
  - Using medicines safely
  - Published: 2023-09-15
- Finding
  - Staffing and recruitment
  - Published: 2023-09-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-15
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123519807

HomeCare Compass is an independent guide and is not affiliated with the CQC.