# Lifeways Community Care (Halifax)

*Operated by Lifeways Community Care Limited.*

Lifeways Community Care (Halifax) is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HX1 5BD
- Registered manager: Morris, Helen
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 23/Apr/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with health and social care professionals when concerns arose about people's wellbeing.
  - Published: 2023-09-26
- Finding
  - Evidence: The management team were responsive to inspection findings and gave assurances of corrective action.
  - Published: 2023-09-26
- Finding
  - Evidence: Settings visited looked clean and infection control environments were satisfactory.
  - Published: 2023-09-26
- Finding
  - Evidence: The provider had improved their arrangements for safeguarding people's finances, introducing a clear protocol for managing people's monies.
  - Published: 2023-09-26
- Finding
  - Evidence: People who used the service told us they were happy with the staff who supported them; staff were observed interacting positively with people.
  - Published: 2023-09-26
- Finding
  - Evidence: Recruitment processes were robust and ensured staff were suitable to work with people who used the service.
  - Published: 2023-09-26
- **infection_control** _(minor)_
  - Evidence: we saw several examples where staff were not wearing face masks even though national guidance stated these should always be worn.
  - Published: 2023-09-26
- **staff_training** _(moderate)_
  - Evidence: Staff told us they had received appropriate training, but we did not receive training records to confirm this.
  - Published: 2023-09-26
- **leadership** _(critical)_
  - Evidence: Leaders did not have the knowledge, experience and oversight to lead a safe service. This placed people at increased risk of harm.
  - Published: 2023-09-26
- **record_keeping** _(moderate)_
  - Evidence: at one setting, there were missing sections of care records. At another setting, daily records lacked evidence of a person-centred approach.
  - Published: 2023-09-26
- **communication_with_families** _(moderate)_
  - Evidence: A relative raised a concern with us because the service had not involved them in developing the person's care and support.
  - Published: 2023-09-26
- **care_planning** _(moderate)_
  - Evidence: one person had a personal choice record which was detailed and specific but had not been reviewed since March 2018 and was out of date.
  - Published: 2023-09-26
- **person_centred_care** _(moderate)_
  - Evidence: one person's care records stated they liked to assist staff to do the household weekly shopping. Staff confirmed the person did not participate in the household shopping
  - Published: 2023-09-26
- **incident_learning** _(critical)_
  - Evidence: one person had three falls in August 2022 and was admitted to hospital after the third fall. The person's risk assessment and support plan had not been reviewed
  - Published: 2023-09-26
- **governance** _(critical)_
  - Evidence: The provider had completed quality audits, but these were not effective and did not drive the required improvements.
  - Published: 2023-09-26
- **staffing_levels** _(critical)_
  - Evidence: one person should have received 56.5 hours over a week but had only received 49 hours
  - Published: 2023-09-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-26
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-09-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-26

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-26
- Finding
  - Using medicines safely
  - Published: 2023-09-26
- Finding
  - Staffing and recruitment
  - Published: 2023-09-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-26
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123519608

HomeCare Compass is an independent guide and is not affiliated with the CQC.