# SentriCare

*Operated by Sentricare Limited.*

SentriCare is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 20/10/2022

## Practical info

- Postcode: WS1 3BX
- Registered manager: Mazengwa, Justin
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 17/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-20

### Other

- Finding
  - Evidence: Statutory notifications were submitted to CQC and current rating was displayed
  - Published: 2022-10-20
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals
  - Published: 2022-10-20
- Finding
  - Evidence: Safeguarding reporting processes had improved and staff understood their duty to report
  - Published: 2022-10-20
- Finding
  - Evidence: Comprehensive induction and annual training programme covering 64 modules
  - Published: 2022-10-20
- Finding
  - Evidence: People described staff as kind and caring; privacy and dignity were respected
  - Published: 2022-10-20
- Finding
  - Evidence: Appropriate pre-employment checks including DBS were in place
  - Published: 2022-10-20
- Finding
  - Evidence: Staff sought consent and were knowledgeable about people's support needs
  - Published: 2022-10-20
- **record_keeping** _(moderate)_
  - Evidence: care records and risk assessments... still required more detail to ensure information was clear and up to date for staff to refer to.
  - Published: 2022-10-20
- **staff_competency** _(minor)_
  - Evidence: I have to explain to new carers what to do.
  - Published: 2022-10-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-20
- Finding
  - Using medicines safely
  - Published: 2022-10-20
- Finding
  - Staffing and recruitment
  - Published: 2022-10-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-20

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123516630

HomeCare Compass is an independent guide and is not affiliated with the CQC.