# Home Care Essex

*Operated by Consumer Watch Ltd.*

Home Care Essex is a CQC-regulated home-care agency in Leigh-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/02/2023

## Practical info

- Postcode: SS9 2AH
- Registered manager: Stevens, Jane
- Local authority: Southend-on-Sea
- Region: East
- City: Leigh-on-sea
- Last CQC check: 14/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-12-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-12-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-12-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-12-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-12-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-12-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-12-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-12-28

### Other

- Finding
  - Evidence: Governance systems including audits, supervision, spot checks, staff meetings, and twice-yearly questionnaires in place to drive improvement.
  - Published: 2024-12-28
- Finding
  - Evidence: End-of-life care supported by trained staff working closely with palliative care teams with wishes recorded.
  - Published: 2024-12-28
- Finding
  - Evidence: Effective multi-agency working including GPs, district nurses, palliative nurses, SALT, and occupational therapists.
  - Published: 2024-12-28
- Finding
  - Evidence: Person-centred care planning regularly reviewed with people and relatives; communication with the registered manager was responsive even out of hours.
  - Published: 2024-12-28
- Finding
  - Evidence: Robust complaints handling with full investigation, lessons learned, and timely responses to concerns.
  - Published: 2024-12-28
- Finding
  - Evidence: Strong safeguarding awareness with staff clear on escalation processes and the manager following local authority procedures.
  - Published: 2024-12-28
- Finding
  - Evidence: Registered manager conducted regular medicine audits and staff competency checks for medication and moving and handling.
  - Published: 2024-12-28
- Finding
  - Evidence: Consistent staffing with people knowing who would be visiting; relatives could access electronic care records.
  - Published: 2024-12-28

### responsive

- Finding
  - End of life care and support
  - Published: 2024-12-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-12-28
- Finding
  - Meeting people's communication needs
  - Published: 2024-12-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-12-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-12-28
- Finding
  - Preventing and controlling infection
  - Published: 2024-12-28
- Finding
  - Using medicines safely
  - Published: 2024-12-28
- Finding
  - Staffing and recruitment
  - Published: 2024-12-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-12-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-12-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-12-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-12-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-12-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-12-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12347927001

HomeCare Compass is an independent guide and is not affiliated with the CQC.