# Unite Highland Care Limited

Unite Highland Care Limited is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RM20 3JT
- Registered manager: Atoyebi, Olusegun
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 21/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-25

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-03-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-25

### Other

- Finding
  - Evidence: Open, supportive culture with staff encouraged to raise concerns and contribute suggestions for improvement.
  - Published: 2023-03-25
- Finding
  - Evidence: Person-centred care planning with people involved in developing support plans, and flexible approach to individual preferences.
  - Published: 2023-03-25
- Finding
  - Evidence: Quality monitoring systems including audits of medicines, care notes and visit times, plus spot checks on staff practice.
  - Published: 2023-03-25
- Finding
  - Evidence: Strong collaborative working with healthcare professionals, commissioners and local authority; professionals praised responsiveness and knowledge.
  - Published: 2023-03-25
- Finding
  - Evidence: Registered manager maintained active personal involvement, conducting regular feedback visits and attending calls to monitor care quality.
  - Published: 2023-03-25
- Finding
  - Evidence: Effective end of life care delivery in partnership with palliative care team, with relatives speaking highly of compassionate support.
  - Published: 2023-03-25
- Finding
  - Evidence: Consistent staffing promoted strong relationships; people reported reliable, on-time visits and staff who knew their needs well.
  - Published: 2023-03-25
- Finding
  - Evidence: Staff received comprehensive induction, regular supervision and training including safeguarding, IPC, medicines management and end of life care.
  - Published: 2023-03-25
- Finding
  - Evidence: Medicines managed safely with competency assessments before staff authorised to administer, plus regular audits and spot checks.
  - Published: 2023-03-25
- Finding
  - Evidence: People felt safe with staff and relatives were confident in staff maintaining safety, including proactive risk assessment management.
  - Published: 2023-03-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-25
- Finding
  - End of life care and support
  - Published: 2023-03-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-25
- Finding
  - Using medicines safely
  - Published: 2023-03-25
- Finding
  - Staffing and recruitment
  - Published: 2023-03-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-25

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-03-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-25
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12344203640

HomeCare Compass is an independent guide and is not affiliated with the CQC.