# Homecarers Liverpool

*Operated by Homecarers Care Services Limited.*

Homecarers Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2020

## Practical info

- Postcode: L7 9NN
- Registered manager: Myatt, Ann
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 02/Dec/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Staff kindness and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People's MCA rights were upheld; staff understood their responsibilities and people confirmed freedom to make their own choices.
  - Published: 2021-10-30
- Finding
  - Evidence: A time management system monitored staff punctuality, and monitoring visits were conducted by supervisors.
  - Published: 2021-10-30
- Finding
  - Evidence: The provider had good community links, contributing to schemes reducing social isolation among older people.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled appropriately and in a timely manner, with a clear record maintained.
  - Published: 2021-10-30
- Finding
  - Evidence: People spoke highly of staff kindness, dignity, and compassion, with staff going above and beyond their normal role.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision and appraisals allowing discussion of training needs and performance.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed induction aligned to the Care Certificate and received refresher training and nationally recognised qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient numbers of staff were in place and recruitment processes were robust, including DBS checks and two references.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had received training in safeguarding and were aware of how and when to report concerns, with a whistleblowing policy in place.
  - Published: 2021-10-30
- **person_centred_care** _(critical)_
  - Evidence: non-regular staff were not always aware that their relative was living with dementia...staff trying to prompt their relative to take their own medication, putting all the tablets in their hand.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: An audit of accidents and incidents for people using the service had not been completed. This meant that the registered provider may not be able to pick up on trends.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: medication audits had failed to identify where staff had not been signing the MARs appropriately...Audits of people's care records had failed to identify a lack of sufficient information.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: one person's care record stated that they had schizophrenia and were alcohol dependent but there was no additional information to show what impact these factors had upon the person.
  - Published: 2021-10-30

### responsive

- Finding
  - Care reviews
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care records
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medication administration records
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Community engagement
  - Published: 2021-10-30
- Finding
  - Leadership and management support
  - Published: 2021-10-30
- Finding
  - Audit and quality monitoring systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123435248

HomeCare Compass is an independent guide and is not affiliated with the CQC.